One year ago today, Equinox replaced its complimentary locker room toiletries.
Gisela Garrett Gisela Garrett

One year ago today, Equinox replaced its complimentary locker room toiletries.

One Thursday morning in 2024, Equinox members were surprised by an abrupt change in their skin- and hair-care routines. Because of a newly expanded partnership with Grown Alchemist, Equinox had replaced all of the locker room toiletries. Equinox had teased the shift with a coy Instagram post, but members received no other communication about the product switch. Customer feedback was overwhelmingly negative, and the media noticed.

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